Returns and Refund Policy

Returns & Refunds Policy

Effective for purchases made via manukahoneydrink.com

🛒 Returns

Our policy lasts 30 days from the date of delivery. If more than 30 days have passed since you received your order, unfortunately, we can’t offer a refund or exchange.

To be eligible for a return, your item must:

  • Be unused and in the same condition as received

  • Be returned in its original packaging

  • Include a receipt or proof of purchase

  • Be shipped back using a trackable method

📦 Please note: Return shipping costs are the responsibility of the customer and are non-refundable.

🚫 Non-returnable items

  • Gift cards

  • Opened or used consumable items (e.g. honey drinks) unless damaged or defective

  • Items returned beyond the 30-day window

  • Items damaged due to customer handling, not our error

💳 Refunds (If Applicable)

Once your return is received and inspected, we’ll notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within a few business days. The timing may vary depending on your bank or credit card provider.

🕐 Late or Missing Refunds

If you haven’t received a refund:

  1. Double-check your bank account

  2. Contact your credit card provider — it may take time to post

  3. Contact your bank — there’s often processing time before a refund is visible

If you’ve completed all steps and still haven’t received it, please contact us at:
📧 admin@avatarhoney.com

🏷️ Sale Items

Only regular-priced items are eligible for refunds.
Sale items are final sale and cannot be refunded.

🔁 Exchanges (If Applicable)

We only replace items if they are defective or damaged during delivery.

To request an exchange:

  1. Email us at admin@avatarhoney.com

  2. Send your item to:

Avatar Honey New Zealand Ltd
886 Bidwills Cutting Road
RD1, Greytown, Wairarapa
Wellington, New Zealand

Please include your order number and details of the issue.

🎁 Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the value of your return. Once received, a gift certificate will be emailed or posted to you.

If the gift wasn’t marked as a gift at purchase, or it was sent to the gift giver, the refund will be issued to the original purchaser.

✈️ International Returns

If you're returning from outside New Zealand:

  • Clearly mark the package as "Returned Goods"

  • Ensure proper documentation to avoid customs charges

  • We are not responsible for duties or taxes charged on returns

🚚 Shipping Returns

To return your product, please send it to:

Avatar Honey New Zealand Ltd
886 Bidwills Cutting Road
RD1, Greytown, Wairarapa
Wellington, New Zealand

We strongly recommend:

  • Using a trackable shipping service

  • Purchasing shipping insurance for high-value items

We do not guarantee that we will receive your returned item if tracking is not provided.

If you have any questions about your return, please reach out at:
📧 admin@avatarhoney.com